Return & Refunds

At Aurelia Trip, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is defective, damaged, or incorrect.

• The return request is made within 7 days from the date of delivery.

• The product is in its original condition, unused, and with all original packaging.

2. Non-Returnable Items

Returns will not be accepted if:

• The product was damaged due to misuse or negligence.

• The product was used or altered.

• The return is requested after 7 days of delivery.

3. Return Process

To request a return:

1. Contact us at [email protected] within 7 days of receiving your order.

2. Include your order number, reason for return, and a clear photo of the item (if damaged or incorrect).

3. Wait for our confirmation and return instructions before sending the product back.

Note: Customers are responsible for return shipping unless the item is defective or incorrect.

4. Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed as cash refunds upon pickup or exchange, since we only accept Cash on Delivery (COD).

• Refunds may take 5–7 business days to process after return approval.

5. Exchanges

We offer product exchanges for defective or incorrect items, subject to availability. Contact us at [email protected] to request an exchange.

6. Contact Us

If you have any questions about our return and refund policy, please email us at:

📧 [email protected]